Frequently Asked Questions
Everything you need to know about your Saint + Vale experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund process.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes listed in the product description.
What payment methods do you accept?
Saint + Vale accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options via Afterpay and Klarna.
Where are Saint + Vale garments manufactured?
We are committed to ethical production. Our garments are designed in-house and manufactured in certified facilities that prioritize fair wages, safe working conditions, and sustainable fabric sourcing.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change within 1 hour of purchase by contacting our support team, but we cannot guarantee modifications once the order has hit the warehouse floor.